Grievance Redressal

Effective Date: 12 August 2026 Last Updated: 12 August 2026

ROISutra Digital Services Pvt. Ltd. (“VedicMindAI”, “we”, “us”, “our”) has established the following Grievance Redressal Mechanism in accordance with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, and with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000.

This page covers two categories of grievance. Please use the correct channel so we can resolve your issue faster.

1. Which channel to use

Rights requests go to privacy@vedicmindai.com first. The Grievance Officer handles complaints and escalations, not routine requests.

2. Grievance Officer

3. Response commitment

Where a matter requires additional information from you, the resolution period runs from the date we receive that information. We will tell you if this applies.

4. What you can raise a grievance about

Data protection: - The processing of your personal data by us or our processors - Exercise of your rights — access, correction, erasure, withdrawal of consent, nomination - Our response, or failure to respond, to a rights request - Any other concern under the DPDP Act, 2023

Products and services: - Refunds, cancellations and subscription billing - Non-delivery or defective delivery of a paid report or AI consultation - Payment failures, duplicate charges or incorrect amounts - Any other complaint regarding the Platform or our services

5. How to raise a grievance

Preferred method — email. Send your grievance to the address shown in Section 1, with the subject line:

Grievance – [Your Name] – [Short description]

Please include:

• Your full name and the email address or mobile number registered on the Platform
• A clear description of the grievance
• Order ID / Transaction ID, for any payment or refund issue
• Any supporting details, screenshots or documents
• Your preferred mode of communication for our response

You may also write to us by post at the address in Section 2.

5.1 Identity verification

To protect your data, we may require you to verify your identity before we act on a request or grievance. Please raise your request from the email address registered on your account. We may seek further particulars reasonably necessary to verify your identity or to locate the personal data in question. We may decline to act on a request we cannot verify.

6. What happens next

1. Acknowledgement. We confirm receipt within 48 hours and issue a reference number.
2. Examination. We review the matter and may request additional information from you.
3. Resolution. We resolve the grievance and inform you of the outcome within the period stated in Section 3.
4. Escalation. If you are not satisfied, you may escalate as set out in Section 7.

7. Escalation

7.1 Data Protection Board of India

If you are not satisfied with our response to a data-protection grievance, you may lodge a complaint with the Data Protection Board of India.

Please note that under the DPDP Act, a Data Principal is required to exhaust this grievance mechanism before approaching the Board. We therefore ask that you raise the matter with our Grievance Officer first.

7.2 Consumer forums

For commercial grievances, if the matter remains unresolved, you may approach the National Consumer Helpline (1915) or the appropriate Consumer Disputes Redressal Commission, in addition to any remedy under our Terms & Conditions.

8. Exercising specific rights

8.1 Withdrawing consent

You may withdraw consent at any time from your account settings, where available, or by writing to privacy@vedicmindai.com. Withdrawal is as simple as giving consent. On withdrawal, we cease processing and erase the relevant personal data unless retention is required by law. Withdrawing consent may prevent you from using some or all features.

8.2 Deleting your account and data

You may request deletion from your account settings or by writing to privacy@vedicmindai.com with the subject line “Account Deletion Request”.

8.3 Nomination

You may nominate an individual to exercise your rights in the event of your death or incapacity. Write to privacy@vedicmindai.com with the subject line “Nomination Request”, giving the nominee’s full name, relationship to you and contact details. We may ask for documentation to give effect to a nomination.

9. Related policies

• Privacy Policy — what data we collect and how we process it
• Refund & Cancellation Policy — refund eligibility and timelines
• Terms & Conditions — governing terms, jurisdiction and dispute resolution
• Disclaimer — nature and limits of our astrology content
• Cookie Policy — cookies and similar technologies

10. Contact summary