Refund & Cancellation Policy

Effective Date: 12 August 2026 Last Updated: 12 August 2026

This Policy applies to all purchases made on vedicmindai.com, operated by ROISutra Digital Services Pvt. Ltd. (“VedicMindAI”, “we”, “us”, “our”). It should be read together with our Terms & Conditions.

Please read this Policy carefully before making a purchase. By completing a purchase, you agree to this Policy.

1. Free services

All free features — basic Kundli generation, daily Rashifal and Panchang — are provided at no cost and are non-refundable by nature, as no payment is taken.

2. Nature of our paid products

Our paid astrology reports and AI consultation sessions are digital products, generated on the basis of the birth details you provide and delivered to you electronically, on-screen and/or by download or email — usually instantly or shortly after payment.

Once a paid report, AI consultation session or digital download has been delivered or accessed, it is considered consumed and is generally non-refundable. This is standard for personalised digital content, which cannot be returned once generated and accessed.

3. When you ARE eligible for a refund

Notwithstanding Section 2, we will provide a refund, re-delivery or correction in the following cases:

1. Payment deducted but content not delivered — your payment succeeded but the report or session was not generated or made available due to a technical failure on our side.
2. Duplicate payment — you were charged more than once for the same order due to a system error.
3. Wrong or defective delivery — you received content materially different from what you purchased, or a corrupted or unreadable file that we are unable to fix.
4. Service not delivered within the stated timeframe, where a timeframe was specified.

For cases (1) and (2), we will refund on verification, and duplicate charges may be auto-refunded. For cases (3) and (4), we will first attempt to re-deliver or fix the content; if we cannot, we will refund.

4. When you are NOT eligible for a refund

Refunds will not be provided where:

1. The content was generated and delivered correctly and you disagree with, dislike, or do not believe the predictions or interpretation.
2. You provided incorrect birth details — name, date, time or place of birth — resulting in an inaccurate report. (See Section 6 for a one-time correction option.)
3. You claim the predictions did not come true or did not match your expectations. Astrology content is provided for guidance only and no outcome is guaranteed (see our Disclaimer).
4. You changed your mind after delivery or access.
5. The purchase relates to a free service, where no payment was made.

5. Cancellation

5.1 One-time purchases

You may cancel an order before the report is generated or delivered. Once generation is complete and the content is delivered or accessed, the order cannot be cancelled.

5.2 Subscriptions

• You may cancel a recurring subscription at any time from your account settings.
• Cancellation takes effect at the end of the current billing cycle. There are no partial refunds for the unused portion of a cycle.
• Your access continues until the end of the paid period.
• Cancellation stops all future renewals and charges.

6. Corrections for incorrect birth details

If you entered incorrect birth details, contact us within 24 hours of purchase at support@vedicmindai.com. At our discretion, we may regenerate the report once with the corrected details in place of a refund. This is a goodwill measure and not an entitlement.

7. How to request a refund

Email support@vedicmindai.com within 7 days of purchase with:

• Your registered name and email or mobile number
• Order ID / Transaction ID
• Date of purchase
• Reason for the request
• Screenshots, if reporting a technical issue

Requests received after 7 days may not be considered, except where a longer period is required by law.

8. Review and refund timelines

Refunds are processed to the original payment method through our payment gateway Razorpay. The exact credit time depends on your bank or payment provider. Refunds cover the amount paid; payment-gateway fees or applicable statutory deductions may apply where permitted by law.

9. Chargebacks

If you have a concern, please contact us before raising a chargeback with your bank — we can usually resolve issues faster directly. Initiating a chargeback without first contacting us, or raising a fraudulent or bad-faith chargeback, may result in suspension of your account.

10. Contact and grievance

We aim to acknowledge grievances within 48 hours and resolve them within 30 days. See our Grievance Redressal Mechanism page for the full process and escalation options.